The Practice wants to communicate better with our patients to ensure that we always meet the Accessible Information Standard. This will allow the practice to identify those patients who may need extra help from staff, adaptations to correspondence sent to patients, methods of communication and external assistance. In order for the practice to understand patients needs we need you to tell us what changes you require.
Therefore, we need to make sure you are able to read and understand the information we send to you. If you find it difficult to read our letters, and need the information in braille, large print or easy to read please let us know so this information can be entered on your records and the correct format can be sent to you.
If you need someone to support you at appointments a British sign language interpreter/advocate or support for those hard of hearing or deaf, please let us know so we can arrange for this within the practice.
The practice is committed to helping all of our patients to receive the best treatment and experience when accessing our services. Please inform us when you next visit the practice so we can make these changes for you.